FAQs

Cervaliq Help Center

Frequently Asked Questions

Find quick answers about shopping with Cervaliq, including product details, sizing, orders, shipping, returns, exchanges, payments, and customer care.

Need a faster answer?

Please include your order number, the email used at checkout, and any relevant product details when contacting us.

Our customer care team usually responds within 24–48 business hours.

01

Shopping & Products

Information about Cervaliq products, sizing, color, and availability.

What kind of products does Cervaliq offer?

Cervaliq offers women’s fashion pieces designed for modern wardrobes, including tops, knitwear, dresses, matching sets, bottoms, and seasonal essentials.

How do I choose the right size?

Please check the size chart on each product page before placing your order. Product-specific measurements are the best reference because fit may vary by fabric, cut, stretch, and silhouette.

If you are between sizes, we usually recommend choosing the larger size for a more comfortable fit.

Will the product color look exactly like the photos?

We do our best to display product colors accurately. However, colors may vary slightly due to lighting, photography, screen brightness, and device display settings.

Will sold-out items be restocked?

Some popular styles may be restocked, but availability is not guaranteed. We recommend ordering your favorite pieces while they are available.

02

Orders

Help with order confirmation, address changes, cancellations, and order status.

How do I know if my order was placed successfully?

After your order is placed, you should receive an order confirmation email. Please check your inbox and spam folder. If you do not receive confirmation, contact us with the email address used at checkout.

Can I change or cancel my order?

Please contact us as soon as possible after placing your order. We will do our best to help, but once an order has been processed or shipped, changes and cancellations may no longer be available.

What should I do if I entered the wrong shipping address?

Please contact us immediately with your order number and the correct shipping address. If your order has not yet been processed, we will try to update it.

Once an order has shipped, we may not be able to change the address.

Where can I find my order number?

Your order number is included in your order confirmation email. Please include it whenever you contact us about your order.

03

Shipping & Delivery

Shipping cost, processing time, delivery estimates, and tracking updates.

Do you offer free shipping?

Yes. Cervaliq offers free U.S. shipping on qualifying orders over $80.

How long does order processing take?

Orders are usually processed within 1–3 business days after payment is confirmed. Processing times may be longer during holidays, promotional periods, product launches, or high-volume seasons.

How long does delivery take?

Estimated standard U.S. delivery time is usually 7–15 business days after your order has been processed and shipped.

Delivery estimates may vary due to carrier delays, holidays, weather, incorrect addresses, or other external factors.

How can I track my order?

Once your order ships, tracking information will be sent to the email address used at checkout. Please allow some time for the tracking link to update after shipment.

Why has my tracking information not updated?

Tracking updates may take time to appear after a package is shipped. Carrier scans can also be delayed during weekends, holidays, or busy shipping periods.

Do you ship internationally?

Shipping availability may vary by destination. If international shipping is available for your location, shipping options and rates will be shown at checkout.

04

Returns & Exchanges

Return window, eligibility, exchange requests, and refund information.

Do you accept returns?

Eligible items may be returned within 30 days of the delivery date. Items must be unused, unworn, unwashed, undamaged, and in original condition with tags and packaging where applicable.

How do I start a return?

Please contact us with your order number and the item you would like to return. We will review your request and provide return instructions if your item is eligible.

Please do not send items back without contacting us first.

Can I exchange an item for a different size or color?

Exchanges are subject to product availability. Please contact us as soon as possible with your order number and exchange request.

Are sale items returnable?

Some sale, clearance, final sale, or promotional items may not be eligible for return or exchange. Please review the product page and our Returns & Exchanges Policy before purchasing.

What if I received a damaged or incorrect item?

Please contact us as soon as possible with your order number and clear photos of the item, packaging, and issue. Our team will review your request and help provide a solution.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to our error.

05

Payments & Security

Secure checkout, payment methods, and payment troubleshooting.

What payment methods do you accept?

Available payment methods will be shown at checkout. We support secure online checkout options for a smooth shopping experience.

Is my payment information secure?

Yes. Payments are processed securely through trusted payment providers. We do not store your full credit card number on our own systems.

Why was my payment declined?

Payments may be declined due to incorrect billing details, insufficient funds, card restrictions, or bank security checks. Please confirm your information or contact your payment provider for assistance.

06

Promotions

Discount codes, buy more save more offers, and free shipping promotions.

Can I use more than one discount code?

Discount codes and promotional offers usually cannot be combined unless clearly stated. Some offers may apply automatically at checkout.

How does the Buy More, Save More offer work?

When available, Buy 2 Save 10% and Buy 3 Save 15% promotions may apply automatically or through a discount code at checkout, depending on the current campaign.

Does free shipping apply with discounts?

Free U.S. shipping applies to qualifying orders over $80. Eligibility may be calculated before or after discounts depending on the promotion settings shown at checkout.

Promotion details may change during seasonal campaigns. The final price, shipping rate, and discount eligibility shown at checkout will be the most accurate reference.

Still Need Help?

Contact Cervaliq Customer Care

Our customer care team can help with order questions, sizing support, shipping updates, returns, exchanges, and product inquiries.

Email: edwin@shockmart.shop

Phone: (786) 447-8583

Address: 6725 SW 26th Ter, Miami, FL 33155, United States

Contact Us