Information We Collect

When you shop with Cervaliq, we may collect personal information that you provide directly, including your name, email address, phone number, billing address, shipping address, order details, payment-related information, and customer service messages.

We may also collect certain information automatically when you visit our website, such as your IP address, browser type, device information, pages viewed, referring pages, shopping activity, and interactions with our store.

How We Use Your Information

We use your information to process orders, confirm payments, arrange shipping, provide tracking updates, respond to customer service requests, manage returns and exchanges, prevent fraud, and improve your shopping experience.

We may also use your information to send order updates, service messages, product recommendations, promotional offers, and marketing communications where permitted by law or with your consent.

Order And Payment Information

When you place an order, your payment information is processed securely through trusted payment providers. Cervaliq does not store your full credit card number on our own systems.

We may receive limited payment-related details needed to confirm orders, process refunds, and prevent fraudulent transactions.

Cookies And Tracking Technologies

We may use cookies, pixels, tags, and similar technologies to operate our website, remember your preferences, understand how visitors use our store, improve website performance, personalize content, and support advertising or analytics.

You may be able to manage cookies through your browser settings or through privacy tools available on our website. If you disable certain cookies, some website features may not work properly.

Marketing And Advertising

We may use your information to send promotional emails, show relevant ads, measure advertising performance, and improve our marketing campaigns.

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in our emails or by contacting us directly.

How We Share Your Information

We may share your personal information with trusted service providers who help us operate our online store, process payments, fulfill orders, deliver packages, provide customer support, analyze store performance, prevent fraud, and conduct marketing.

We may also disclose information when required by law, to protect our rights, to prevent fraud or abuse, or in connection with a business transfer such as a merger, acquisition, or sale of assets.

Shopify And Third-Party Services

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell products to you.

We may also use third-party apps, payment providers, shipping providers, analytics tools, advertising platforms, email marketing tools, and customer support tools. These third parties may process your information according to their own privacy policies.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining business records, complying with legal obligations, resolving disputes, preventing fraud, and enforcing our agreements.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, restrict, object to, or request a copy of your personal information.

You may also have the right to opt out of certain types of data sharing, targeted advertising, or marketing communications.

California Privacy Notice

If you are a California resident, you may have additional privacy rights. These may include the right to know what personal information we collect, use, disclose, or share; the right to request deletion or correction of personal information; the right to opt out of certain sharing; and the right not to be discriminated against for exercising your privacy rights.

To submit a privacy request, please contact us at edwin@shockmart.shop.

International Visitors

If you access our website from outside the United States, your information may be processed in the United States or other countries where our service providers operate.

Data protection laws in these countries may differ from those in your place of residence.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

Security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.

Any updates will be posted on this page with a revised “Last Updated” date.